Shipping policy
DELIVERY POLICIES
"Our policies are drafted with our customers at heart, and in the most reasonable way possible. Contact us if you have any queries!"
DELIVERY CHARGES
+ Delivery is free for all purchases above $500.
+ For delivery below $500, a flat delivery fee of $80 applies.
+ Should you require multiple deliveries to the same or different addresses for a single order, an additional charge of $80 per delivery will apply.
ASSEMBLY
+ Assembly of our products is included.
+ If you require assistance to dismantle existing furniture and dispose them, additional charges will apply.
RESCHEDULING
+ You may reschedule deliveries 3 days prior to the delivery date.
+ A re-scheduled delivery must be within free storage period.
GOODS ACCEPTANCE
+ Upon receipt of the goods, you are strongly advised to inspect the goods. Defects discovered at this point must be raised to the delivery team and the goods can be returned.
+ Goods that have been accepted cannot be subsequently returned on the basis of defects.
NON-DELIVERANCE DUE TO CUSTOMER LAPSES
+ All non-deliverance due to customer lapses will be subjected to a re-stocking fee of $60 for orders below $500 or 10% of orders above $500, capped at a maximum of $200. Factors that constitute non-deliverance are as follows:
+ Customer not present to receive during scheduled delivery window.
+ Wrong address was given.
+ Unable to access private property or refused entry by property security.
+ Unable to fit product into elevators and customer is staying above the 5th level.
ELEVATOR ACCESS
+ It is mandatory to highlight if you have no lift access. Otherwise, if delivery is to be re-scheduled due lack of manpower, a charge of $80 re-scheduling fee will apply.
+ If use of elevator is not possible and property is at the 5th level or below, a surcharge of $30 per floor applies.
DELAY IN DELIVERY
+ Under unforeseen circumstances, J Edition reserves the right to re-schedule the delivery, keeping you informed.
+ J Edition shall not be liable for any consequences of the delayed delivery.
"Our policies are drafted with our customers at heart, and in the most reasonable way possible. Contact us if you have any queries!"
DELIVERY CHARGES
+ Delivery is free for all purchases above $500.
+ For delivery below $500, a flat delivery fee of $80 applies.
+ Should you require multiple deliveries to the same or different addresses for a single order, an additional charge of $80 per delivery will apply.
ASSEMBLY
+ Assembly of our products is included.
+ If you require assistance to dismantle existing furniture and dispose them, additional charges will apply.
RESCHEDULING
+ You may reschedule deliveries 3 days prior to the delivery date.
+ A re-scheduled delivery must be within free storage period.
GOODS ACCEPTANCE
+ Upon receipt of the goods, you are strongly advised to inspect the goods. Defects discovered at this point must be raised to the delivery team and the goods can be returned.
+ Goods that have been accepted cannot be subsequently returned on the basis of defects.
NON-DELIVERANCE DUE TO CUSTOMER LAPSES
+ All non-deliverance due to customer lapses will be subjected to a re-stocking fee of $60 for orders below $500 or 10% of orders above $500, capped at a maximum of $200. Factors that constitute non-deliverance are as follows:
+ Customer not present to receive during scheduled delivery window.
+ Wrong address was given.
+ Unable to access private property or refused entry by property security.
+ Unable to fit product into elevators and customer is staying above the 5th level.
ELEVATOR ACCESS
+ It is mandatory to highlight if you have no lift access. Otherwise, if delivery is to be re-scheduled due lack of manpower, a charge of $80 re-scheduling fee will apply.
+ If use of elevator is not possible and property is at the 5th level or below, a surcharge of $30 per floor applies.
DELAY IN DELIVERY
+ Under unforeseen circumstances, J Edition reserves the right to re-schedule the delivery, keeping you informed.
+ J Edition shall not be liable for any consequences of the delayed delivery.